Privacy Policy

We collect the following categories of information.

• Information you give us. Your first name, date of birth, profile photo, interests, and the activities you are open to. If you contact us or join a waitlist, we also receive your email address and anything you choose to write to us.
• Location information. Your approximate location while you are online and visible, so that we can show you people nearby and estimate distances.
• Usage information. How you interact with the app, including pings sent and received, features used, session length, and general diagnostic data.
• Device information. Device model, operating system version, app version, language, and a device identifier used for security and troubleshooting.
• Payment information. If you purchase Diamonds or a subscription, our payment processors handle your card or wallet details. We receive confirmation of the transaction and never store full payment credentials ourselves.

• To operate the core service, which means showing you people nearby who are online and open to connecting, and delivering pings between you.
• To keep the community safe, including detecting fraud, abuse, spam, and behaviour that breaks our community rules.
• To provide customer support and respond to questions or complaints.
• To improve the product, by understanding which features are used and where people run into problems.
• To process payments for Diamonds and subscription tiers.
• To send service messages such as security alerts, policy updates, and changes to the service. Marketing messages are sent only where you have consented, and you can opt out at any time.
• To meet legal obligations and enforce our Terms and Conditions.

Location is central to Neary, so we want to be precise about how it works.

• We use your location only while you are online and visible. When you go offline, we stop using your location to place you on the map for other people.
• Other users never see your exact coordinates. They see an approximate distance and a general area.
• You can turn off location permission at any time in your device settings. Doing so will prevent the discovery features from working, since there is no way to show you nearby people without it.
• We do not sell location data, and we do not use it to build advertising profiles.

We do not sell your personal information. We share it only in the following circumstances.

• With other users, limited to the profile information you have chosen to show and an approximate distance.
• With service providers who work on our behalf, such as cloud hosting, analytics, crash reporting, customer support, and payment processing. They may use your information only to provide services to us and are bound by confidentiality obligations.
• For legal reasons, where we believe in good faith that disclosure is required by applicable law, regulation, legal process, or a valid governmental request.
• To protect people, where disclosure is reasonably necessary to prevent harm, investigate a violation of our terms, or protect the rights, property, or safety of our users or the public.
• In a business transfer, such as a merger, acquisition, or sale of assets, in which case we will notify you before your information becomes subject to a different privacy policy.

We keep your information for as long as your account is active. When you delete your account, we delete or anonymise your personal information within a reasonable period, except where we are required to retain it to comply with legal obligations, resolve disputes, prevent abuse, or enforce our agreements. Backup copies are removed on our regular backup rotation schedule.

We use encryption in transit, access controls, and regular reviews of our systems to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a personal data breach that is likely to affect you, we will notify you and the relevant authorities as required by law.

Depending on where you live, you may have some or all of the following rights. Residents of India have these rights under the Digital Personal Data Protection Act, 2023.

• Access a summary of the personal data we process about you.
• Correct or complete information that is inaccurate or out of date.
• Delete your account and the personal data associated with it.
• Withdraw consent that you have previously given, without affecting processing carried out before the withdrawal.
• Nominate another individual to exercise your rights in the event of death or incapacity.
• Raise a grievance with us and, if you are not satisfied with our response, with the relevant data protection authority.

To exercise any of these rights, write to us at contact [at] neary.in. We will respond within the timeframes required by applicable law.

Neary is intended for adults. You must be at least 18 years old to create an account. We do not knowingly collect personal information from children. If we learn that we have collected information from someone under 18, we will delete the account and the associated data.

We are based in India and our service providers may process information in other countries. Where information is transferred outside your country of residence, we take steps to ensure it remains protected in line with this policy and applicable law.

We may update this policy as the product develops or the law changes. If we make a material change, we will notify you in the app or by email before it takes effect, and we will update the date shown at the top of this page.

If you have a question, a request about your data, or a complaint about how we handle your information, contact us at contact [at] neary.in and we will acknowledge your message and work to resolve it.